Return & Refund Policy
Return & Replacement Policy – NovaForm18
At NovaForm18, customer satisfaction matters the most. If there is any issue with your order, we will help you immediately with an exchange or replacement wherever applicable.
✔️ When You Are Eligible for Exchange/Replacement
We offer an easy exchange or replacement if:
🟢 Wrong product delivered
🟢 Manufacturing defect
🟢 Product damaged in transit
🟢 Size does not fit (eligible for exchange)
Just raise a request within 7 days of delivery with proof, and our team will take care of it.
⭐ No need to courier the product back in most cases—picture/video proof is enough.
🛍️ When Refunds are Applicable
Refunds are processed only in rare cases:
✔ If replacement is unavailable
✔ Order cancelled before dispatch
✔ Product delivered is defective and not replaceable
Refund amount will be sent to your original payment method within 5–7 working days.
🔁 Conditions for Exchange/Replacement
For smooth processing, ensure that:
✔ Product is not damaged due to misuse
✔ Product is not heavily used
✔ Request is raised within 7 days of order delivery
❌ Situations Not Covered
We do not offer refunds in situations like:
❌ Product used for several days
❌ Physical damage caused by customer
❌ Package returned due to repeated delivery failures
❌ Customer refuses delivery without a valid reason
📩 How to Request Assistance
Just email us at:
📧 support@novaform18.online
with the following:
-
Order ID
-
Issue description
-
Photo/video proof (unboxing preferred)
Our support team will respond within 24–48 hours.